Returns & Exchanges
At Grailzee, we stand behind the authenticity and quality of our luxury fashion pieces, offering a 14-day return window for items in their original, unworn condition with all security tags attached. We aim to make your experience as premium as our collection by providing a streamlined process for all eligible returns and exchanges.
Initiate Your Request
Log into your Grailzee account and navigate to your order history to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Package Your Item
Carefully place the item in its original designer packaging and shipping box, ensuring all authenticity cards, dust bags, and security tags are included and intact.
Ship to Grailzee
Affix the prepaid insured shipping label provided by our support team to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our specialists verify the item's condition and authenticity, your refund will be processed back to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing